EPAF User Tools/EPAF User Support Contacts

From EAUserTools

Jump to: navigation, search
EPAF User Support Contacts

Contents


In an effort to provide the highest level of customer service to all EPAF users, we have developed the following support mechanisms to support the use of EPAF. Users are to utilize the following methods to receive assistance:


Access Issues (Appropriate Links not visible, Login data missing or unknown, etc…)

  1. Business Managers
  2. Training/OED


Imaging Issues (Installing WebXtender, etc…)

  1. IT Support in S/C/D – http://computing.wayne.edu/deptsupport/index.php
  2. Contact C&IT DDCS – ddcs@wayne.edu


Technical Issues (EPAF Transaction not processing, Unable to save an EPAF Transaction, etc…)

  1. Business Managers
  2. IT Support in S/C/D http://computing.wayne.edu/deptsupport/index.php
  3. C&IT Help Desk - https://calltracker.wayne.edu/ or at 7-4778
Note: Either the Help Desk or IT Support from the S/C/D can report Post Implementation specific problems to HRSYSSUP@wayne.edu as appropriate.


Routing Queue Assistance (Setting up Routing queues, Adding Names to Approval levels for Routing, etc…)

  1. Business Managers
  2. Contact your HR Representative in ESC at 7-2010, for additional contact information go to http://www.hr.wayne.edu/esc/esoguide.php


Business Process Questions (Effective Dates, Personnel Dates, Query Date questions, etc…)

  1. Contact your HR Representative in ESC at 7-2010, for additional contact information go to http://www.hr.wayne.edu/esc/esoguide.php


We appreciate your continued support of the EPAF Implementation.

Thank you,

EPAF Project Management Team

Retrieved from "http://eausertools.ea.wayne.edu/index.php/EPAF_User_Tools/EPAF_User_Support_Contacts"
Personal tools